# What Does an AI Concierge for Hotels Do? > AI concierge for hotels: 24/7 phone answering and website chat, booking and table requests, local tips, every major language and a way to reach a person. It answers every call and every chat on your website, takes booking and table requests, knows your hotel and your town inside out, speaks your guests’ language — and gets a guest to a person when they ask for one. ## Hotel AI Phone Assistant Features ### Answers every call, 24/7 No voicemail, no busy signal, no “please call back”. Every caller gets an answer, including at night, on holidays and in the middle of breakfast service. ### Booking requests During the call or chat it takes the dates, room and contact details, repeats them back to the guest and sends the request to you to confirm. ### Restaurant table requests Takes the table request and a contact, repeats it back to the guest and sends it to you to confirm. ### Hotel and local knowledge Check-in rules, parking, pets, Wi-Fi, opening hours, directions, the best restaurant in town. Answers come from your own information. ### Every major language It recognizes the caller’s language and answers in it, so international guests get the same service as locals. ### Website chatbot The same concierge answers visitors in a chat on your website, day and night, from the same information as the phone. ### A person when one is needed A caller who asks for someone is put through to your hotel’s direct number, or leaves a number for a call-back. In an emergency Lobby Engine tells the caller to hang up and dial 112. ### Hotel page and room QR code Every hotel gets its own concierge page and a QR code for rooms and reception, so guests can chat even if you cannot change your website. ## Where Does a Hotel AI Concierge Get Its Answers? From you. Lobby Engine is grounded in your hotel’s own information: your website, house rules, room descriptions, menus, opening hours and the local tips you give every guest at check-in. It does not invent policies or prices, and it does not see your live availability: room requests go to you to confirm. When it doesn’t know something, it says so instead of guessing, and the question is kept for you in your dashboard; questions from the night also go into your morning summary. - Website pages and FAQs - PDFs linked on your website: house rules, menus, price lists - Room types, amenities and policies - Local recommendations and directions ## Which Hotel Calls and Chats Can AI Handle Without Staff? These calls and chats are answered from start to finish, without ringing anyone’s phone: - Questions about rooms and policies, and booking requests - Restaurant table requests, passed to you to confirm - Check-in and check-out times, late arrival - Parking, pets, Wi-Fi, breakfast hours - Directions, taxis and local recommendations - Questions in a foreign language ## How Does an AI Concierge Get a Guest to a Person? It does not judge what is urgent. When a caller asks for someone, it puts them through to the number you give it, or takes their number so you can call back. **02:14 · Guest locked out of room 12** > **Lobby Engine:** Good evening, Hotel Avra — you’re speaking with the hotel’s AI assistant. How can I help? > **Guest:** Hi, I lost my key card and I can’t get into room 12. Can I speak to someone at the hotel? > **Lobby Engine:** Of course. I’m putting you through to the hotel now. > **System:** Put through to the hotel’s direct number. Put through: the guest asked for a person and reached the hotel. **02:20 · Breakfast and parking question** > **Lobby Engine:** Good evening, Hotel Avra — you’re speaking with the hotel’s AI concierge. How can I help? > **Guest:** What time is breakfast tomorrow, and can I park in front of the hotel? > **Lobby Engine:** Breakfast is served from 7:00 to 10:30 in the garden room. Parking in front is free for guests — just leave your room number on the dashboard. > **Guest:** Perfect, thank you! > **Lobby Engine:** You’re welcome. Sleep well! Handled: nobody was disturbed. ## AI Concierge Features: Common Questions ### Does the AI concierge work with my booking engine? It does not connect to booking engines, PMS or channel managers, and it does not see live availability. It answers from the information you give it, takes the guest’s booking request and sends it to you to confirm in the system you already use. ### Can it change or cancel an existing reservation? It takes change and cancellation requests with the booking details and passes them to your team, so nothing is changed without your rules. ### Does it work for hotel restaurants that take outside guests? Yes. It takes table requests from hotel guests and outside diners alike. ### Does the AI concierge also answer chats on my website? Yes. The website chatbot uses the same hotel information and rules as the phone concierge and is included in every plan. ## See the AI Concierge Answer Your Hotel’s Calls Start free, add your hotel’s information and talk to it as a guest would. [Start free](https://lobbyengine.ai/signup) · [Book a 20-minute call](https://calendly.com/timkrav/metting-with-tim-chirp) · [See pricing](https://lobbyengine.ai/pricing/) --- ## Lobby Engine - [Home](https://lobbyengine.ai/) - [Features](https://lobbyengine.ai/ai-concierge-features/) - [Website chatbot](https://lobbyengine.ai/ai-chatbot-hotel-website/) - [How it works](https://lobbyengine.ai/how-it-works/) - [Pricing](https://lobbyengine.ai/pricing/) - [Small hotels](https://lobbyengine.ai/ai-receptionist-small-hotels/) - [Restaurant table requests](https://lobbyengine.ai/restaurant-phone-reservations/) - [After-hours calls](https://lobbyengine.ai/after-hours-answering-service/) - [About](https://lobbyengine.ai/about/) - [Get started](https://lobbyengine.ai/get-started/) - [Partner program](https://lobbyengine.ai/partners/) [Legal notice](https://lobbyengine.ai/impressum/) · [Privacy](https://lobbyengine.ai/privacy) · [Terms](https://lobbyengine.ai/terms) · [Data processing agreement](https://lobbyengine.ai/dpa) · info@syntheticbrew.ai Source: https://lobbyengine.ai/ai-concierge-features/