# How to Set Up an AI Receptionist for Your Hotel

> How to set up an AI receptionist for your hotel: add your hotel information, test it for free, choose how guests reach a person and forward your number.

Setup is guided step by step. Most of what Lobby Engine needs is information you already have — your website, your room descriptions, your house rules.

## What Are the Steps to Set Up AI Phone Answering?

1. **Create your free account**: Start from your website address, or fill in your hotel yourself if you have no website. Setting up and testing is free.
2. **Add your hotel’s knowledge**: It reads your website, including the PDFs linked on it, such as house rules or menus. Tell it the rest in plain words, review the answers and correct anything.
3. **Choose how guests reach a person**: Set the direct number calls are put through to, and the mobile that gets a text about call-backs.
4. **Add the chat to your website**: Paste one line of code into your website, and the same concierge answers your visitors in a chat.
5. **Test it, go live, add the phone**: Talk to it as a guest would, typed or spoken: ask for a room and a tricky question. Ask for a phone number in your dashboard, even before you go live; our team replies within one working day. A local number in Germany, Austria or Greece has no fixed date. Once you are live and the number is ready, you forward your hotel number to it.

## What Do You Need to Set Up an AI Receptionist?

- Your website address, if you have one; without one, you fill in your hotel yourself and still get its own concierge page and QR code
- Your company’s EU VAT number, to go live; setting up and testing work without it
- The direct number calls should be put through to, and a mobile for texts
- Access to your phone provider’s call-forwarding setting
- Access to your website’s settings to paste one line of code

## Do You Need IT Skills to Use an AI Receptionist?

No. Everything happens in a simple dashboard, written for hotel owners, not engineers. Call forwarding is a standard setting that every phone provider offers.

Changing an answer is as easy as writing a note to a new employee: “Breakfast is until 11 on Sundays.” Lobby Engine uses it from the next call on.

## AI Receptionist Setup Questions

### Can I try it before guests reach it?

Yes. Before you go live, you talk to it in your dashboard as a guest would, typed or spoken, and no guest can reach it. Testing is free, with a small spending limit.

### Can I switch it off at certain times?

Yes. Forward calls only at night, only when you are busy, or around the clock — it is your phone provider’s forwarding setting.

### Can I change the answers later?

Any time. Update your information in the dashboard and the next call uses it.

### Can I manage several hotels in one account?

Yes. You add each hotel to the same account; each has its own knowledge, rules, phone line and subscription.

## Set Up Your Hotel’s AI Receptionist Today

Start free and talk to your assistant today.

[Start free](https://lobbyengine.ai/signup) · [Book a 20-minute call](https://calendly.com/timkrav/metting-with-tim-chirp) · [See pricing](https://lobbyengine.ai/pricing/)

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## Lobby Engine

- [Home](https://lobbyengine.ai/)
- [Features](https://lobbyengine.ai/ai-concierge-features/)
- [Website chatbot](https://lobbyengine.ai/ai-chatbot-hotel-website/)
- [How it works](https://lobbyengine.ai/how-it-works/)
- [Pricing](https://lobbyengine.ai/pricing/)
- [Small hotels](https://lobbyengine.ai/ai-receptionist-small-hotels/)
- [Restaurant table requests](https://lobbyengine.ai/restaurant-phone-reservations/)
- [After-hours calls](https://lobbyengine.ai/after-hours-answering-service/)
- [About](https://lobbyengine.ai/about/)
- [Get started](https://lobbyengine.ai/get-started/)
- [Partner program](https://lobbyengine.ai/partners/)

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Source: https://lobbyengine.ai/how-it-works/