# 24/7 AI Receptionist for Hotels

> AI receptionist and website chatbot for hotels: answers every call and chat 24/7 from your own information and takes booking requests for you to confirm.

Lobby Engine answers your hotel’s phone day and night and chats with guests on your website. It answers from your hotel’s own information, takes booking and restaurant requests, answers guests in their own language — and when a guest asks for a person, puts them through or takes a call-back.

## Why Do Small Hotels Miss So Many Phone Calls?

Because the person who should answer is serving breakfast, cleaning a room, trimming the garden, helping in the kitchen or standing in line at the grocery store. The phone rings — hopefully non-stop — and every ring lands at the worst possible moment.

A guest wants a room for next month, but you are not at the computer and can’t check availability. Someone wants to know if they can arrive after midnight, but your hands are full and you ask them to call back. Most of them never do.

Or you solved it the expensive way: one employee for every task, and a business that struggles to break even because of it.

## What Can an AI Receptionist Do for a Hotel?

Everything a great front-desk employee does on the phone — at 3 p.m. and at 3 a.m.

### Takes booking requests

Dates, room, number of guests and contact details, collected during the call or chat and sent straight to you, so you confirm against your own calendar.

### Takes the guest’s other requests

A late arrival, an early check-in, a table in your restaurant: the guest’s request in their own words, with a name and a phone number or e-mail, passed to you to confirm.

### Answers questions about your hotel and the area

Check-in times, parking, pets, the best beach, the pharmacy that opens on Sunday. Grounded in your hotel’s own information, so it knows more than your best employee.

### Chats with guests on your website

The same concierge sits on your website as a chatbot, answering visitors day and night and taking booking requests — from the same information as the phone.

### Speaks every major language

Guests call in Spanish, German, Arabic or Turkish and get answered in their own language, without you hiring a multilingual night shift.

### Gets a person when a guest needs one

When a caller asks for someone, it puts them through to your hotel’s direct number, or takes their name and number so you can call back. In an emergency it tells the caller to hang up and dial 112.

## Can a Caller Still Reach a Person at Night?

Yes, when they ask for one. Lobby Engine answers what it can, puts a caller who asks for a person through to your hotel’s direct number if you have set one, and otherwise takes their number so the hotel can call back.

**02:14 · Guest locked out of room 12**

> **Lobby Engine:** Good evening, Hotel Avra — you’re speaking with the hotel’s AI assistant. How can I help?
> **Guest:** Hi, I lost my key card and I can’t get into room 12. Can I speak to someone at the hotel?
> **Lobby Engine:** Of course. I’m putting you through to the hotel now.
> **System:** Put through to the hotel’s direct number.

Put through: the guest asked for a person and reached the hotel.

**02:20 · Breakfast and parking question**

> **Lobby Engine:** Good evening, Hotel Avra — you’re speaking with the hotel’s AI concierge. How can I help?
> **Guest:** What time is breakfast tomorrow, and can I park in front of the hotel?
> **Lobby Engine:** Breakfast is served from 7:00 to 10:30 in the garden room. Parking in front is free for guests — just leave your room number on the dashboard.
> **Guest:** Perfect, thank you!
> **Lobby Engine:** You’re welcome. Sleep well!

Handled: nobody was disturbed.

## Can a Hotel Chatbot Answer Guests on My Website?

Yes. Visitors who would never call get answers right on your site, at any hour — and you get the booking request.

**23:40 · Visitor on the rooms page**

> **Lobby Engine:** Hi! I’m Hotel Avra’s AI concierge. Ask me anything about your stay.
> **Guest:** Do you have a double room free next Friday and Saturday?
> **Lobby Engine:** I can’t check free rooms or prices myself, but I can send the hotel a booking request for those two nights, and they’ll reply with the price. Shall I?
> **Guest:** Yes please. Is parking included?
> **Lobby Engine:** Parking is free for guests, right in front of the hotel. Which name and e-mail should I put on the request?
> **Guest:** Nina Weber, nina.weber@example.com
> **Lobby Engine:** Done. The hotel will get back to you by e-mail.

Booking request sent to the hotel.

## AI Phone Answering for Owner-Run and Staffed Hotels

### Owner-run hotels and B&Bs

You wear every hat. Lobby Engine takes the phone off your belt, so a booking call never interrupts breakfast service — and never gets lost because of it.

### Hotels with a front-desk team

Every call answered the same way, at busy times and at night. Your team spends its hours on the guests at the desk instead of on the phone.

[AI receptionist for small hotels](https://lobbyengine.ai/ai-receptionist-small-hotels/)

## How Much Can a Hotel Save on Front-Desk Staff?

Lobby Engine does not replace everyone, and it shouldn’t. Hospitality is people. What it replaces are the hours spent on the phone — the night shift that mostly waits for calls, the extra person you schedule just in case the phone rings.

Fewer hours on the rota and no missed bookings means more is left at the end of the month. Use the calculator on the pricing page to see what that looks like for your hotel.

[Calculate your savings](https://lobbyengine.ai/pricing/)

## How Do You Set Up an AI Receptionist for a Hotel?

If you can fill in a booking form, you can set up Lobby Engine.

1. **Create your free account**: Start from your website address, or fill in your hotel yourself if you have no website. Setting up and testing is free.
2. **Add what you know**: It reads your website, including the PDFs linked on it, such as house rules or menus. Tell it the rest in plain words, like your local tips.
3. **Choose who gets called**: Choose how guests reach a person: the direct number calls are put through to, and the mobile that gets a text about call-backs.
4. **Add the chat, then the phone**: Paste the chat into your website and go live. For the phone, ask for a number in your dashboard; our team replies within one working day. A local number in Germany, Austria or Greece is set up by hand, with no fixed date. Once the number is ready, your hotel’s number forwards to it, so guests keep calling the number they know.

[See the full setup guide](https://lobbyengine.ai/how-it-works/)

> I own two hotels. I know what it is like to carry plates to a table while the phone rings in the office — and to know that it was probably a booking. I built Lobby Engine because I needed it myself.
>
> Founder of Lobby Engine, hotel owner

## How Much Does an AI Receptionist for Hotels Cost?

Three plans with no setup fee. Each includes the phone line, website chat and voice, with a monthly package of voice minutes.

### Start

Your hotel’s phone, website chat and voice, answered day and night.

- €79 / month
- Yearly: €853.20 / year (10% off)
- 250 voice minutes a month included
- The phone line is included; you ask for its number in your dashboard. A local number in Germany, Austria or Greece is set up by hand, with no fixed date
- Website chat with no meter (fair use), and voice on your website
- Answers in 31 languages, from your hotel’s own information
- Booking and table requests waiting in your dashboard, with an e-mail to tell you
- A caller who asks for a person is put through to your reception, or a call-back is taken

### Pro

For a busier phone: more minutes every month.

- €199 / month
- Yearly: €2,149.20 / year (10% off)
- 750 voice minutes a month included
- Everything in Start: phone, website chat and voice
- Coming soon: WhatsApp and Telegram
- Coming soon: Reports
- Coming soon: Access for your team

### Premium

For the busiest phone: the most minutes every month.

- €449 / month
- Yearly: €4,849.20 / year (10% off)
- 1,800 voice minutes a month included
- Everything in Pro: phone, website chat and voice
- Coming soon: Analytics
- Coming soon: One console for all your hotels
- Coming soon: Separate numbers for your departments

Rather not set it up yourself? Our team can do it for you for €290, once, and look after it for €49 a month once it is live. It is optional and ordered in your dashboard; setting it up yourself is free.

### Minutes beyond the package

When guests talk longer than your package covers.

- €0.32 / minute
- Billed by the second
- A monthly spending cap you set: €50 unless you change it; set it to zero to allow none
- At the cap, voice pauses until your next period: callers are put through to your hotel’s own number if you have set one, or asked to leave their name and number; the website chat keeps answering
- Invoiced each time they reach €20, and the rest at the end of the period

### More than 1,800 minutes a month, or 5 hotels or more?

We agree larger volumes and groups of hotels in a contract, with their own terms.

### Good to know

- Voice minutes count phone calls, voice on your website and the time a call is put through to your reception. Your package renews every month, on yearly plans too; unused minutes do not carry over.
- Your subscription starts on the day you pay, not on the first of the month.
- Upgrade any time: the new plan and its minutes start that day, and what is left of the old one is credited. A downgrade starts with your next period.
- Prices are in euros and exclude VAT. Lobby Engine is sold to businesses with an EU VAT number; VAT is accounted for by you under reverse charge. Without one, you can set up and test, but not go live.
- Setting up and testing is free until you switch the assistant on for guests. Testing has a small spending limit, for chat and voice alike.
- Closed for the winter? On a monthly plan, freeze it for €0 a month and let the number go, or for €3 a month and keep it.
- Each hotel has its own subscription.

The phone line is included, and there is no setup fee. Setting up and testing is free; you pay from the day you go live. Prices exclude VAT; Lobby Engine is sold to businesses with an EU VAT number.

[See full pricing](https://lobbyengine.ai/pricing/)

## AI Hotel Receptionist Questions, Answered

### Can an AI receptionist take hotel bookings by phone?

Yes, as booking requests. It takes the dates, room and contact details and sends the request straight to you to confirm. It does not see your live availability, so you confirm the room yourself.

### Which languages does the AI concierge speak?

Lobby Engine speaks 31 languages: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Turkish, Ukrainian, and Vietnamese. It answers in the language the guest speaks.

### What happens in an emergency at night?

Lobby Engine does not decide what is an emergency. It tells a caller in an emergency to hang up and dial 112, puts a caller who asks for a person through to your direct number if you set one, and otherwise takes their number for a call-back and lets you know by e-mail, and by text if you add a mobile.

### Can I keep my hotel’s phone number?

Yes. Guests keep calling the number on your website and booking profiles: you forward it to the assistant’s phone line, which every plan includes. You ask for a number for that line in your dashboard, even before you go live; our team replies within one working day and sets it up with you, and the line answers once you are live. In Germany, Austria and Greece a local number is set up by hand, may need documents from your hotel and has no fixed date. If your hotel has its own phone system (PBX) or SIP provider, we connect the assistant to it on request. Until the line is ready, guests reach the assistant in the chat and by voice on your website.

### What if a guest asks something it doesn’t know?

It says so honestly instead of guessing. In the chat it gives the guest your hotel’s phone or e-mail, if you have added one, on the phone it offers to take a message, and the question is kept for you in your dashboard; questions from the night also go into your morning summary.

### Does Lobby Engine also work as a chatbot on my hotel website?

Yes. The same concierge answers visitors in a chat on your website, from the same hotel information and in every major language. It is included in every plan.

### Does an AI receptionist replace hotel staff?

No. It takes over phone duty, so you need fewer hours on the phone and your team can focus on the guests in front of them.

## Try an AI Receptionist at Your Hotel Free

Set it up, talk to it as a guest would, typed or spoken, and hear your hotel answered the way you would answer it yourself.

[Start free](https://lobbyengine.ai/signup) · [Book a 20-minute call](https://calendly.com/timkrav/metting-with-tim-chirp) · [See how setup works](https://lobbyengine.ai/how-it-works/)

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## Lobby Engine

- [Home](https://lobbyengine.ai/)
- [Features](https://lobbyengine.ai/ai-concierge-features/)
- [Website chatbot](https://lobbyengine.ai/ai-chatbot-hotel-website/)
- [How it works](https://lobbyengine.ai/how-it-works/)
- [Pricing](https://lobbyengine.ai/pricing/)
- [Small hotels](https://lobbyengine.ai/ai-receptionist-small-hotels/)
- [Restaurant table requests](https://lobbyengine.ai/restaurant-phone-reservations/)
- [After-hours calls](https://lobbyengine.ai/after-hours-answering-service/)
- [About](https://lobbyengine.ai/about/)
- [Get started](https://lobbyengine.ai/get-started/)
- [Partner program](https://lobbyengine.ai/partners/)

[Legal notice](https://lobbyengine.ai/impressum/) · [Privacy](https://lobbyengine.ai/privacy) · [Terms](https://lobbyengine.ai/terms) · [Data processing agreement](https://lobbyengine.ai/dpa) · info@syntheticbrew.ai

Source: https://lobbyengine.ai/