Features
It answers every call and every chat on your website, takes booking and table requests, knows your hotel and your town inside out, speaks your guests’ language — and gets a guest to a person when they ask for one.
Capabilities
No voicemail, no busy signal, no “please call back”. Every caller gets an answer, including at night, on holidays and in the middle of breakfast service.
During the call or chat it takes the dates, room and contact details, repeats them back to the guest and sends the request to you to confirm.
Takes the table request and a contact, repeats it back to the guest and sends it to you to confirm.
Check-in rules, parking, pets, Wi-Fi, opening hours, directions, the best restaurant in town. Answers come from your own information.
It recognizes the caller’s language and answers in it, so international guests get the same service as locals.
The same concierge answers visitors in a chat on your website, day and night, from the same information as the phone.
A caller who asks for someone is put through to your hotel’s direct number, or leaves a number for a call-back. In an emergency Lobby Engine tells the caller to hang up and dial 112.
Every hotel gets its own concierge page and a QR code for rooms and reception, so guests can chat even if you cannot change your website.
Knowledge
From you. Lobby Engine is grounded in your hotel’s own information: your website, house rules, room descriptions, menus, opening hours and the local tips you give every guest at check-in.
It does not invent policies or prices, and it does not see your live availability: room requests go to you to confirm. When it doesn’t know something, it says so instead of guessing, and the question is kept for you in your dashboard; questions from the night also go into your morning summary.
No forwarding needed
These calls and chats are answered from start to finish, without ringing anyone’s phone:
Reaching a person
It does not judge what is urgent. When a caller asks for someone, it puts them through to the number you give it, or takes their number so you can call back.
Guest locked out of room 12
Put through: the guest asked for a person and reached the hotel.
Breakfast and parking question
Handled: nobody was disturbed.
FAQ
It does not connect to booking engines, PMS or channel managers, and it does not see live availability. It answers from the information you give it, takes the guest’s booking request and sends it to you to confirm in the system you already use.
It takes change and cancellation requests with the booking details and passes them to your team, so nothing is changed without your rules.
Yes. It takes table requests from hotel guests and outside diners alike.
Yes. The website chatbot uses the same hotel information and rules as the phone concierge and is included in every plan.
Start free, add your hotel’s information and talk to it as a guest would.