AI Receptionist Pricing for Hotels

Yes. Setting up and testing is free until you switch it on for guests; testing has a small spending limit, for chat and voice alike. You pay from the day you go live.

Each plan includes a package of voice minutes every month: 250 on Start, 750 on Pro, 1,800 on Premium. Phone calls, voice on your website and the time a call is put through to your reception count towards it. Minutes beyond the package cost €0.32 a minute, billed by the second. The website chat has no meter.

No. Within your package, voice is not limited. For minutes beyond it you set a monthly spending cap (€50 unless you change it, or zero to allow none). At the cap, voice pauses until your next period: callers are put through to your hotel’s own number if you have set one, or asked to leave their name and number; the website chat keeps answering. Minutes beyond the package are invoiced each time they reach €20.

No. Lobby Engine does not connect to booking engines, PMS or channel managers and does not see live availability or rates. It answers from the information you give it, takes booking requests: each one waits in your dashboard for you to confirm, with an e-mail to tell you.

Yes. Every plan includes the line your hotel’s number forwards to, with no separate charge. You ask for a number for it in your dashboard, even before you go live, and our team replies within one working day. A local number in Germany, Austria or Greece is set up by hand, with no fixed date. Website chat and voice on your website work without it.

No. You set it up yourself in the dashboard, guided step by step, and that costs nothing. If you would rather not spend the time, our team can do everything for you for a one-time €290, and look after it for €49 a month once it is live. Both are optional, and our team works in English or German.

Yes: paying for a year is 10% off twelve months. Your minutes still come as a monthly package and do not carry over.

Yes. An upgrade takes effect at once: a new period starts that day with the new plan’s minutes, what is left of the old plan is credited, and minutes beyond the old package are invoiced then. A downgrade takes effect from your next period; on a yearly plan, from the next year.

Yes, on a monthly plan. Freeze it for €0 a month and let the number go, or for €3 a month and keep it.

No. Prices are in euros and exclude VAT. Lobby Engine is sold to businesses with an EU VAT number; VAT is accounted for by you under reverse charge. Without one, you can set up and test for free, but not go live.

There is no minimum term beyond the period you have paid for, a month or a year. You stop it in your dashboard at any time: it keeps answering until the end of that period and is not renewed. What is already paid is not refunded.

On our servers in Germany. Some of the companies that help us run the service, such as those for the conversation and the AI, are in the United States, and transfers to them are protected as the GDPR requires; our privacy policy names each one. A data processing agreement is part of what you accept when you sign up; both are linked at the bottom of every page.