How it works
How to Set Up an AI Receptionist for Your Hotel
Setup is guided step by step. Most of what Lobby Engine needs is information you already have — your website, your room descriptions, your house rules.
- Free until you go live
- For businesses with an EU VAT number
- No IT team needed
- Answers in every major language
Five steps
What Are the Steps to Set Up AI Phone Answering?
- 1
Create your free account
Start from your website address, or fill in your hotel yourself if you have no website. Setting up and testing is free.
- 2
Add your hotel’s knowledge
It reads your website, including the PDFs linked on it, such as house rules or menus. Tell it the rest in plain words, review the answers and correct anything.
- 3
Choose how guests reach a person
Set the direct number calls are put through to, and the mobile that gets a text about call-backs.
- 4
Add the chat to your website
Paste one line of code into your website, and the same concierge answers your visitors in a chat.
- 5
Test it, go live, add the phone
Talk to it as a guest would, typed or spoken: ask for a room and a tricky question. Ask for a phone number in your dashboard, even before you go live; our team replies within one working day. A local number in Germany, Austria or Greece has no fixed date. Once you are live and the number is ready, you forward your hotel number to it.
Before you start
What Do You Need to Set Up an AI Receptionist?
- Your website address, if you have one; without one, you fill in your hotel yourself and still get its own concierge page and QR code
- Your company’s EU VAT number, to go live; setting up and testing work without it
- The direct number calls should be put through to, and a mobile for texts
- Access to your phone provider’s call-forwarding setting
- Access to your website’s settings to paste one line of code
No IT team
Do You Need IT Skills to Use an AI Receptionist?
No. Everything happens in a simple dashboard, written for hotel owners, not engineers. Call forwarding is a standard setting that every phone provider offers.
Changing an answer is as easy as writing a note to a new employee: “Breakfast is until 11 on Sundays.” Lobby Engine uses it from the next call on.
FAQ
AI Receptionist Setup Questions
Can I try it before guests reach it?
Yes. Before you go live, you talk to it in your dashboard as a guest would, typed or spoken, and no guest can reach it. Testing is free, with a small spending limit.
Can I switch it off at certain times?
Yes. Forward calls only at night, only when you are busy, or around the clock — it is your phone provider’s forwarding setting.
Can I change the answers later?
Any time. Update your information in the dashboard and the next call uses it.
Can I manage several hotels in one account?
Yes. You add each hotel to the same account; each has its own knowledge, rules, phone line and subscription.
Set Up Your Hotel’s AI Receptionist Today
Start free and talk to your assistant today.