Lobby EngineAI concierge for hotels
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Nights

After-Hours Answering Service for Hotels

Sleep through the night and start the morning rested for your guests. Lobby Engine answers night calls and website chats from your hotel’s information — and when a caller asks for a person, puts them through to your direct number or takes their number for a call-back.

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  • No IT team needed
  • Answers in every major language
After-Hours Answering Service for Hotels

Two calls, one night

What Happens When a Guest Calls the Hotel at Night?

Both calls are answered in seconds. One caller gets an answer from the assistant; the other asks for a person and is put through.

Put through to a person

Guest locked out of room 12

  1. Lobby EngineGood evening, Hotel Avra — you’re speaking with the hotel’s AI assistant. How can I help?
  2. GuestHi, I lost my key card and I can’t get into room 12. Can I speak to someone at the hotel?
  3. Lobby EngineOf course. I’m putting you through to the hotel now.
  4. SystemPut through to the hotel’s direct number.

Put through: the guest asked for a person and reached the hotel.

Answered on its own

Breakfast and parking question

  1. Lobby EngineGood evening, Hotel Avra — you’re speaking with the hotel’s AI concierge. How can I help?
  2. GuestWhat time is breakfast tomorrow, and can I park in front of the hotel?
  3. Lobby EngineBreakfast is served from 7:00 to 10:30 in the garden room. Parking in front is free for guests — just leave your room number on the dashboard.
  4. GuestPerfect, thank you!
  5. Lobby EngineYou’re welcome. Sleep well!

Handled: nobody was disturbed.

What it does

What If a Night Caller Needs Help Right Away?

Lobby Engine does not judge what is an emergency, and it does not wake anyone on its own. This is what it does at night:

  • A caller who asks for a person is put through to your hotel’s direct number, if you have set one
  • Otherwise it takes their number for a call-back, and you get an e-mail, and a text if you add a mobile
  • In an emergency it tells the caller to hang up and dial 112
  • A question it cannot answer goes into your morning summary
What If a Night Caller Needs Help Right Away?

Night calls

Which Night Calls Reach a Person and Which Wait Until Morning?

Reaches a person

  • A caller who asks for a person, put through to your direct number
  • A caller who leaves a number for a call-back, with an e-mail to you

Answered, no one disturbed

  • Breakfast times and Wi-Fi
  • New booking requests
  • Restaurant table requests
  • Late check-in and directions

Your direct number

Who Gets the Call at 3 A.M.?

Whoever answers your hotel’s direct number. Lobby Engine puts a caller who asks for a person through to that one number. If the transfer fails or no number is set, it takes the caller’s number so the hotel can call back.

Who Gets the Call at 3 A.M.?

FAQ

Hotel After-Hours Answering: Questions

Is an AI after-hours service a replacement for a night porter?

For many small and mid-size hotels the night shift mostly waits for the phone. Lobby Engine covers those calls; you keep people on site where your hotel needs them.

What if nobody answers?

If the transfer fails, Lobby Engine apologises, takes the caller’s number and lets you know to call back — by e-mail, and by text if you add a mobile.

Are night requests lost?

No. Requests wait in your dashboard, with an e-mail to tell you, and questions it could not answer go into your morning summary.

Sleep Through the Night — Your Hotel Phone Is Answered

Start free and set your direct number tonight.

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