Website chatbot
AI Chatbot for Hotel Websites
Your website gets visitors at midnight who will never call. Lobby Engine chats with them right on your site — rooms, the restaurant, the area, your house rules — from the same information as your phone concierge.
- Free until you go live
- For businesses with an EU VAT number
- No IT team needed
- Answers in every major language
What it answers
What Can a Hotel Website Chatbot Answer?
Everything a guest would ask at the front desk: which room suits a family, when breakfast is served, whether dogs are welcome, how to get there from the airport.
It answers from your own information — the same knowledge your phone concierge uses — and takes booking and table requests straight to you, so you confirm them against your own calendar.
- Rooms and policies from your own information
- Booking and restaurant table requests
- Questions about the hotel and the area
- Every major language, day and night
On your website
What Does an AI Chatbot Look Like on a Hotel Website?
A visitor at 23:40 asks about a room for next weekend. No contact form, no waiting until the morning.
- Lobby EngineHi! I’m Hotel Avra’s AI concierge. Ask me anything about your stay.
- GuestDo you have a double room free next Friday and Saturday?
- Lobby EngineI can’t check free rooms or prices myself, but I can send the hotel a booking request for those two nights, and they’ll reply with the price. Shall I?
- GuestYes please. Is parking included?
- Lobby EngineParking is free for guests, right in front of the hotel. Which name and e-mail should I put on the request?
- GuestNina Weber, nina.weber@example.com
- Lobby EngineDone. The hotel will get back to you by e-mail.
Booking request sent to the hotel.
Why chat
Hotel Chatbot vs Contact Form: Which Answers Guests Faster?
Answers in seconds
A contact form waits until someone reads it. The chatbot answers while the visitor is still deciding where to book.
In the visitor’s language
Visitors write in their own language and get the answer in it, at any hour.
Same knowledge as your phone
One set of hotel information powers both the phone concierge and the website chat. Update it once and both know.
Setup
How Do You Add an AI Chatbot to a Hotel Website?
- 1
Add your hotel’s information
Your website, with the PDFs linked on it, and anything you tell it in plain words: the same information your phone concierge uses.
- 2
Copy one snippet
Paste one line of code into your website. Most website builders have a place for it.
- 3
Test it
Ask it what your guests ask. Correct anything in plain language.
- 4
It is live
Visitors see the chat on your website, day and night.
FAQ
Hotel Website Chatbot: Questions
Does the chatbot work with my website builder?
If your website lets you add a small piece of code, it works. Most website builders and hotel website platforms have a place for it; the chat needs one line.
Is the chatbot the same as the phone concierge?
It uses the same hotel information and rules, so a guest gets the same answer whether they call or chat.
Which languages does the chatbot speak?
The same 31 languages as the phone concierge. It answers in the language the visitor writes in.
What happens with booking requests from the chat?
The chatbot writes down what the guest asks for and takes a name and a phone number or e-mail. You get an e-mail, and the request waits in your dashboard for you to answer.
Does the website chatbot cost extra?
No. The website chat is included in every plan, with no meter. Voice is counted in your plan’s monthly minutes.
What if I can’t edit my hotel website?
You don’t need to. Every hotel also gets its own concierge page and a QR code for rooms and reception, so guests can chat with it even before the chat is on your website.
Add an AI Chatbot to Your Hotel Website
Start free, add your information once, and let the phone and the chat answer for you.